Well, I did it!
Put on my bitch lipstick and headed to the dentist office. Like I said, I'm mostly non-confrontational but this was an exception!
I asked to speak to the head of scheduling. Ain't nobody in charge it seems!!
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So, the older lady that's been there forever asked me what I needed and I slid my appt card across in front of her and said, 'I was here for this appointment last Wednesday and was told I was not scheduled for that'.
She fiddles around on her computer, then she goes and pulls my record... there it is, plain as day, Jan. 7th at 11 a.m. but it was not on her computer so when I showed up at the desk on Wednesday, they did not have it on their schedule. I told her that was not my fault....
Seems the nurse wrote my appt. card and entered the info into my record (back in the office where I got my cleaning) but she never entered it into the scheduling system. And, this has happened twice!
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So, I said, 'So, I guess each time I get an appt. I need to tell the nurse to be sure it gets to scheduling. That's not my job.'
The woman could tell I was fusterated, annoyed, my voice getting a tad loud so she pats my arm and says they'll figure something out.
Seems I am going to be given a free floride treatment for all my trouble....
Well, hell, I bet my insurance company will be tickled pink. That doesn't help me in the least since I have insurance that covers that.
But, at least, I got that off my chest and they are more than aware now to be more diligient in the future when they are dealing with me.
I wiped off my bitch lipstick* and came home.
*my daughter, when she has to confront anyone about some displeasing matter says she puts her bitch lipstick on before she tackles the problem.
Ha! Just for good measure, you should mention the no-benefit of free fluoride when you visit next! Man, this burns my butt and it wasn't even my business! My mother, bless her, was very very frank with people like this and I'm sure her chart got flagged with "careful with this lady!".
ReplyDeleteOh my gosh. I love your blog. You are the most fun person ever. Your energy, your sass. I mean really, I can't recall how I found your blog, likely through another blog but boy, I am happy to be here. I love this post. You rock. You really, really rock.
ReplyDeleteGreat to hear the rest of the story! Their incompetence is not your responsibility!
ReplyDeleteThis just reassures me that when any doctor's office asks me if I want a card with the appointment date and time... I always say "yes"! I know they will send a reminder and I know that I've put it into my phone calendar, but I still want the card!
ReplyDeleteAha(!) and a fist-pump for good measure! I only hope that condescending receptionist was party to this conversation.
ReplyDeleteGotta remember that term, "Bitch lipstick"!
I never heard of that term before but makes sense. I'm glad you went in and told them! That's ridiculous
ReplyDeleteMy poor husband has that same problem. Every time the doctor says they will schedule a follow up appointment they never do: Hip replacement, cancer, colonoscopy. He can't catch a break.
ReplyDeleteMust be happening here too, because my husband had a card with an appt written on it, and when he called for another reason, they said he "needed to be seen" in order to proceed. He explained he had just been in two weeks ago, and had another appt scheduled. She could not find that appt on the schedule anywhere. Very, very, very frustrating, especially if you have to ask for time off work to go to the darn appt too.
ReplyDeleteGood for you! Isn't it sad we have to use our energy to make sure others are doing their jobs. I still have an unresolved issue at the salon I use. I gave up.
ReplyDeleteYou go, Latane! I have never heard of that kind of lipstick, although I have put it on before! Sometimes you just have to assert yourself, and I am proud of you. You had me cheering here, reading this! free fluoride, harrumph.
ReplyDeleteGood for you, Latane, because too often people do not complain about things that were not their fault and oddly it's mostly adults. Children seem better at this and recognizing an injustice.
ReplyDeleteGood for you! I just hate it when no one is doing their job! We have had that happen lately too and it is very frustrating.
ReplyDeleteGood for you Latane! I wear lipstick every day but it's not bitch lipstick:)
ReplyDeleteThis is a direct result of spreading your staff too thin. Most people in the medical profession want to help people.
ReplyDeleteIt's a calling to be a care giver.
I worked in the medical field for decades.
I'm retired now but my friends are still working.
They tell me horror stories of what they are expected to accomplish.
They want all medications
passed at 9 am.
If you don't accomplish this task in the short time span they allot your in trouble.
The fact that you have a patient vomiting and crying for help better not interrupt
your med pass. While another patient is having trouble breathing simultaneously.
No one else can help you because they are all having the same issues.
The fact they have cut the nursing staffing in half is no excuse.
Medicine should never have become a for profit entity.
It has destroyed medical care in this country.
I speak from experience.
Loved reading this post! 😀😀
ReplyDelete